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Shipping & Returns

Shipping & Returns Policy

Our product will be delivered in 4 to 15 days(Maximum), And the product returns only when the product received is damaged, defective or wrong item delivered. If you received seal tempered product, Kindly refuse or not to accept the products.

Goods came in damaged condition

You shall provide the order number, pictures, video or other proof within three(3) working days (from the date when you receive the product) and gigastar.in will deal with this after receiving sufficient evidence. All returns, exchanges or refunds shall be based on the confirmation and approval of gigastar.in

"Why Prepaid Orders are the Best Choice for Customers of Gigastar.in"

Gigastar.in is a renowned online marketplace that offers high-quality products to customers across India. To provide better service and better rates to every customer, Gigastar.in accepts prepaid orders only. This allows us to offer competitive rates and ensures faster delivery through express courier services.

When customers place a prepaid order on our website, they benefit from various advantages. Firstly, they can avail of exclusive discounts and special offers that are not available for cash-on-delivery (COD) orders. This means that customers can purchase their desired products at a lower price and save money.

Secondly, prepaid orders are processed and dispatched much faster compared to COD orders. We use express courier services for all prepaid orders, which ensures that the products reach our customers quickly and safely. This fast and efficient delivery process also means that customers can receive their orders within a few days of placing them.

Thirdly, by opting for a prepaid order, customers do not have to pay any additional COD charges. When customers opt for a COD order, the courier company charges an additional fee for the delivery and collection of the payment. However, for prepaid orders, the courier company does not charge any additional fees, making the order more cost-effective for the customer.

Lastly, we urge customers to opt for prepaid orders as our inability to offer competitive rates to both customers and delivery companies often results in delays in receiving payments. By choosing prepaid orders, we can maintain our service standards and continue to offer the best rates to our customers.

However, we understand that some customers may still prefer COD orders. Therefore, we do provide the option for COD orders, but at an additional cost that is deducted by the courier company. This is done to ensure that our customers receive the best possible rates and services.

In conclusion, prepaid orders are the best choice for customers of Gigastar.in as they offer various advantages such as lower rates, faster delivery, and no additional charges. We encourage our customers to opt for prepaid orders for a hassle-free shopping experience.

How to cancel the Order?

If you placed an order and wants to cancel the order then gigastar.in is easy to accept the return if the product is not shipped. Generally, we are shipping the product in maximum 24hrs. When your order is shipped, we are not to accept your cancel request.

If you want to cancel the product from your side then, Login into the account- > MY ACCOUNT -> Orders- > Cancel. After that, we are received your cancelation request.

About unsatisfactory products

If you are not satisfied with your purchase, you can return it within 3 days from its delivery date to receive a refund of your purchase minus the shipping fees and bank charge or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.

How to change the shipping/Billing address in order?

You can change the shipping/Billing address before order shipment. Once the ordered will be shipped, gigastar.in is not to allow to change the shipping address. Generally, we are shipping the product in maximum 24hrs.

3 days product guarantee

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

1. Within 3 days of receiving the product contact us on call/email with a photo or video explaining the issue and whether you want a refund or replacement.

2. We will review the claim and contact you if we need more information.

3. If approved, we will refund or resend the item, you may also be asked to return the product.

Where do I send returns?

All products must be returned to the warehouse they were dispatched from.

Spare Parts/Repair Service  

If the product you received is defective or not working, you can contact us to have the whole item or its spare parts repaired. Please note that if the damage is caused by incorrect or improper use, you might be charged a certain sum for this service.

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