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Shipping & Returns Policy

Thank you for shopping at gigastar.in. We strive to provide you with the best online shopping experience and offer high-quality products to customers across India. Please review the following Shipping & Returns Policy for information on order delivery, returns, prepaid orders, COD orders, order cancellation, and warranty.

Order Delivered Time: Our products are delivered through two options: Express shipping and surface shipping. The delivery time for your order will depend on the shipping option you choose at the time of placing your order. Typically, orders are delivered within 4 to 15 business days. Please note that these are estimated delivery times and may vary based on your location and other factors.

 

Order Return Policy: We accept product returns only under the following circumstances:

  1. If the product received is damaged, defective, or the wrong item is delivered.

  2. If you receive a shipping box with a seal that has been tampered with, kindly refuse to accept the products.

To initiate a return, please provide the following within three working days from the date of receiving the product:

  • Order number

  • Pictures, videos, or any other proof showcasing the issue

Once we receive sufficient evidence, gigastar.in will review the case and proceed accordingly. All returns, exchanges, or refunds will be based on the confirmation and approval of gigastar.in.

Prepaid Order Policy: We highly recommend placing prepaid orders as it offers various benefits to our customers. By placing a prepaid order, you can enjoy the following advantages:

  • Cashback and review wallet rewards.

  • Free shipping for order value above Rs. 2000/- (applicable only for prepaid customers).

 

COD Order Policy: We also offer cash on delivery (COD) service for customers who prefer to pay upon delivery. However, please note the following terms:

  • Additional shipping charges will be applied for COD orders.

  • Gigastar.in will inform you about the shipping charges through WhatsApp.

  • You are required to make the payment in advance using the provided QR code to confirm your order.

 

Order Cancellation Policy: If you need to cancel your order for any reason, please contact our support team immediately. However, please note that if the order has been confirmed or dispatched, it cannot be canceled.

 

Warranty Policy: For products purchased from gigastar.in, the warranty will be provided by either the authorized service center of the respective company or the seller. If you encounter any warranty-related issues, please reach out to our support system at gigastar.in, and they will assist you according to the warranty policy.

Please note that by placing an order with gigastar.in, you agree to comply with the terms and conditions stated in this Shipping & Returns Policy. We reserve the right to make changes to this policy without prior notice, and it is your responsibility to review it periodically.

If you have any further questions or require assistance, please contact our customer support team. Happy shopping!

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