Thank you for shopping at GIGASTAR.in. We aim to provide reliable products and a convenient shopping experience to our customers across India.

Please read this Shipping, Returns & Warranty Policy carefully before placing an order. By placing an order with GIGASTAR.in, you acknowledge that you have reviewed the applicable product, shipping and warranty information and agree to the terms of this policy, subject to your rights under applicable law.

1. Product Information Before Placing an Order

Customers are requested to carefully review the product listing and all available information before placing an order, including:

• Product specifications and features

• Product condition, such as New, Refurbished or Used, wherever applicable

• Warranty information and applicable warranty terms

• Compatibility and technical requirements

• Available accessories and product contents

• Shipping and delivery information

• Any other information mentioned on the product page

If you have any questions or require clarification regarding a product, customers are strongly advised to contact our Customer Support Team before placing the order.

This may include questions regarding:

• Product condition

• Warranty

• Compatibility

• Specifications

• Functionality

• Accessories

• Installation requirements

• Any other product-related matter

Customers are advised to place an order only after they are satisfied with the product information available on the website or provided by our support team.

Where a product's condition or other relevant information has been clearly disclosed on the product page before purchase, the customer is expected to review and consider that information before placing the order.

Nothing in this section limits any rights available to the customer under applicable law.

2. Customer Shipping Information

Before completing an order, customers are responsible for checking and providing accurate and complete delivery information, including:

• Customer name

• Mobile number

• Email Id

• Complete delivery address

• City / District

• State

• PIN Code

Customers should ensure that the mobile number provided with the order is correct, active and reachable during the delivery period, as the courier company may contact the customer for delivery.

Customers are also responsible for ensuring that the delivery address and PIN Code are correct and serviceable.

GIGASTAR will not be responsible for delivery failure or delay resulting from incorrect, incomplete or insufficient information provided by the customer, subject to applicable law.

3. Undelivered / Returned-to-Origin (RTO) Orders

An order may be returned to GIGASTAR by the courier company if delivery cannot be completed due to circumstances including, but not limited to:

• Customer not being available at the delivery address

• Customer refusing to accept the shipment

• Incorrect or inactive mobile number

• Customer being unreachable by phone

• Incorrect or incomplete delivery address

• Incorrect PIN Code

• Failure to respond to delivery attempts

• Address being unavailable or unserviceable

• Any other reason attributable to incorrect or insufficient information provided by the customer

If an order is returned to GIGASTAR due to circumstances attributable to the customer and the customer subsequently requests re-delivery, the applicable re-shipping charges may be payable by the customer before the order is re-booked.

The order will be re-booked after the applicable charges have been paid and the customer has confirmed the correct delivery details.

This provision does not apply where the delivery failure is caused by GIGASTAR, the courier service, or circumstances for which the customer is not responsible.

4. Order Delivery Time

Orders may be shipped through Express or Surface shipping, depending on the shipping option selected or applicable to the order.

The typical delivery period is 2 to 15 business days.

Delivery times are estimates and may vary depending on the destination, courier operations, weather, transportation conditions, holidays, remote-area serviceability or other circumstances beyond GIGASTAR's reasonable control.

5. Return & Replacement Policy

GIGASTAR generally accepts return or replacement requests for genuine issues such as:

1. The product received is damaged.

2. The product received is defective or non-functional, subject to verification.

3. The wrong product has been delivered.

4. The product received does not correspond with the product/specifications agreed or advertised, subject to applicable law.

5. The shipping package has been visibly tampered with or significantly damaged at the time of delivery.

If a shipping package appears to have been tampered with or significantly damaged at the time of delivery, customers are advised to refuse delivery where reasonably possible and contact GIGASTAR Customer Support immediately.

For return or replacement requests covered under this policy, customers should notify GIGASTAR within 3 working days from the date of delivery, unless a longer period is required under applicable law, the applicable warranty terms, or the specific product policy.

6. Return / Replacement Request Process

To raise a return or replacement request, the customer may be required to provide:

• Order number

• Photographs of the product

• Photographs of the packaging and shipping label

• Unboxing video, where available

• Video or other evidence demonstrating the reported issue

• Any additional information reasonably required for verification

Submitting a return request does not by itself constitute approval.

All returns, replacements, exchanges and refunds under this policy are subject to review and approval by GIGASTAR, except where otherwise required under applicable law.

Customers must not send a product back to GIGASTAR without receiving prior approval and return instructions from our support team.

7. Return Shipping

Where a return or replacement is approved and GIGASTAR instructs the customer to send the product back, the customer may be required to arrange and bear the cost of return shipping, unless GIGASTAR confirms otherwise in writing or applicable law requires otherwise.

The customer must properly pack the product and return it in accordance with the instructions provided by GIGASTAR.

Customers should retain the return shipment receipt and tracking information until the return process is completed.

8. Product Inspection and Verification

After receiving a returned product, GIGASTAR may inspect and test the product to verify the reported issue.

The outcome of the return, replacement, repair or refund will depend on the inspection result, the applicable product policy and warranty terms, and applicable law.

A return or warranty claim may not be accepted where inspection reasonably establishes that the reported issue resulted from:

• Physical damage caused after delivery

• Liquid or moisture damage

• Burn or electrical damage caused by improper use

• Improper installation or handling

• Misuse or negligence

• Unauthorized modification or repair

• Tampering with product components, serial numbers or labels

• Missing accessories, components or documents supplied with the product

• Damage caused by incompatible components or external equipment

• Any other condition specifically excluded under the applicable warranty or product terms

These exclusions are subject to applicable law and do not affect any consumer rights that cannot legally be excluded.

9. Warranty Policy

Warranty coverage varies by product.

Depending on the product, warranty may be provided by:

• The authorized service centre / manufacturer; or

• GIGASTAR / seller

Warranty claims are subject to the applicable warranty terms of the respective product.

Customers should contact GIGASTAR Customer Support before sending any product or component for warranty service.

Products should not be sent to GIGASTAR for warranty service without prior approval and instructions from our support team.

Unless otherwise covered by the applicable warranty terms, warranty may not cover physical damage, accidental damage, liquid damage, burn damage, misuse, unauthorized modification/repair, or other specified exclusions.

10. Prepaid Order 

We recommend prepaid orders for customers who prefer faster order confirmation and the applicable benefits associated with prepaid purchases.

Eligible prepaid orders may receive benefits such as:

• Cashback or review wallet rewards

• Free shipping for eligible orders above Rs. 2,000/-

Benefits, offers and eligibility may vary from time to time and are subject to the terms applicable to the relevant offer.

11. Cash on Delivery (COD)

COD service may be available for selected customers and locations.

For COD orders:

• Customers may contact GIGASTAR via WhatsApp at +91 9830604746.

• Additional shipping charges may apply.

• Applicable shipping charges will be communicated to the customer before order confirmation.

• GIGASTAR may require the applicable shipping charge to be paid in advance for COD order confirmation.

COD availability is subject to serviceability and GIGASTAR's order confirmation process.

12. Order Cancellation

Customers who wish to cancel an order should contact GIGASTAR Customer Support as soon as possible.

Cancellation may not be possible once an order has been processed, packed, handed over to the courier or dispatched.

Nothing in this section affects any cancellation or other rights that may apply under applicable law.

13. Refunds

Where a refund is approved or otherwise required under applicable law, it will be processed according to the applicable order, payment method and refund terms.

Refund processing time may vary depending on the payment gateway, bank, card issuer or other payment service provider.

Any applicable shipping, return, re-shipping or other charges will be handled according to the applicable terms and applicable law.

14. Customer Responsibilities

Customers are responsible for:

• Reviewing product information before ordering.

• Contacting customer support before ordering if clarification is required.

• Providing a correct name, mobile number,email id, address and PIN Code.

• Remaining reachable during the expected delivery period.

• Checking the package condition at delivery.

• Reporting eligible product issues within the applicable period.

• Following GIGASTAR's return, replacement and warranty instructions.

• Keeping the product, accessories and packaging in appropriate condition when raising a return or warranty request.

15. Customer Support & Grievance Assistance

For questions regarding products, orders, returns, replacements, refunds or warranty, customers should contact the GIGASTAR Customer Support Team through the contact details provided on GIGASTAR.in.

Customers are encouraged to contact GIGASTAR first so that the issue can be reviewed and resolved through the applicable support process.

Any complaint or grievance will be handled in accordance with applicable law and the grievance process applicable to GIGASTAR.

16. Policy Acceptance

By placing an order on GIGASTAR.in, the customer acknowledges that they have reviewed the product information made available on the website and the applicable shipping, return and warranty terms.

This acknowledgement does not waive, restrict or exclude any consumer right or remedy that cannot legally be waived, restricted or excluded under applicable law.

GIGASTAR reserves the right to update or modify this policy from time to time. The applicable version of the policy will be made available on GIGASTAR.in.

If any provision of this policy is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.

For any questions or assistance, customers may contact the GIGASTAR Customer Support Team.

Thank you for choosing GIGASTAR.in.